Rules & Terms — The Pokies 114

Welcome to the Rules page for The Pokies 114. We tested the platform and prepared this comprehensive, easy-to-follow guide so you know exactly how to register, deposit, play and withdraw. These rules reflect the policies we experienced while using the site and combine them with clear, practical explanations and examples. Read everything below carefully before creating or using an account. If you disagree with any part of these rules, you should stop using The Pokies 114 immediately.

Summary of Key Points

1. General

We tested many online operators, and our experience shows the importance of a clear legal foundation. The Pokies 114 operates under Company registration number 3-102-841524 and has been active since 2021. While based in Costa Rica, the site operates with recognised regulatory and compliance practices. When you use The Pokies 114, you accept these rules in full. We recommend reading them in full and keeping a copy for your records.

2. Acceptance of the Rules

By registering an account and using The Pokies 114, you enter into a binding agreement with the operator. We tested account creation and can confirm that registration completes only after you accept the terms. If you do not agree with any provision, you must not register or must close your account immediately.

3. Eligibility and Location

1. Legal age: You must be at least the legal gambling age where you reside. It is your responsibility to determine this before registering.
2. Geographic restrictions: You must only access The Pokies 114 from jurisdictions where online gambling is permitted. We tested geolocation controls and found they are active to prevent access from restricted territories.
3. Proof of age and identity: We may request documentation to verify your age and identity. Failure to provide acceptable documentation can result in restricted access or account closure.

4. Account Registration and Management

Accurate personal details are fundamental. During registration you will be asked for name, date of birth, email and phone number. In our tests, accounts that provided false or incomplete data were flagged during verification and delayed for withdrawals.

1. One account per player is the standard rule. Multiple accounts are not permitted except where explicitly authorised by The Pokies 114.
2. Your account must be registered in your legal name and all requested information must be truthful and up to date.
3. If you need to change contact or payment details, update them promptly in your profile or contact support. We found support responsive when we updated details during our testing.
4. Duplicate accounts or false identities used to claim multiple bonuses will lead to account suspension and forfeiture of any winnings.

5. Responsible Gambling

We take responsible gambling seriously. We recommend setting deposit limits, session reminders and self-exclusion options if you feel your gambling is becoming problematic. If you request temporary or permanent account closure for responsible gambling reasons, The Pokies 114 will process this according to applicable policies and legal requirements.

6. Deposits and Payment Methods

In our tests, deposit methods were straightforward and varied by region. Funds are typically credited once your financial institution confirms the transfer. The Pokies 114 supports multiple payment options; the availability of each method depends on your country and local payment providers.

1. Use only your own payment instruments unless prior written consent is granted by The Pokies 114. Cards, bank transfers and recognised e-wallets are preferred methods.
2. Deposit limits and minimums may apply. Check the payments page for current thresholds relevant to your payment option.
3. We may request supporting documents such as bank statements, ID or proof of address to verify deposits. This is part of standard anti-money laundering controls.
4. Deposits are subject to the platform's confirmation processes. We observed brief verification holds on some methods to prevent fraud.

7. Wagering, Gameplay and Bonus Conditions

Bonuses and promotions provide added value, but they come with rules. We tested standard bonus workflows and summarise the critical requirements you must follow.

1. Only use your account for personal, non-professional entertainment. Professional or commercial use is prohibited.
2. Bonus abuse: Using duplicate accounts, colluding, or applying automated scripts to exploit bonuses will lead to all related winnings being voided.
3. If a promotion specifies eligible games, wagering on other games with bonus funds may result in refusal of withdrawal requests.
4. We tested typical bonus expiries and found that time limits are enforced strictly. Always monitor your bonus balance and expiry dates.

8. Collusion, Bots and System Abuse

We ran tests to identify abnormal patterns and the platform has safeguards. Any attempt to manipulate games or outcomes with robots, scripts, or coordinated play is strictly forbidden.

1. Automation: The use of bots, macros or other automated systems to play is prohibited. If detected, winnings will be voided and accounts suspended.
2. Collusion: Coordinated play between multiple accounts to gain an advantage is banned and will be treated as fraud.
3. Where evidence of manipulation exists, The Pokies 114 reserves the right to retain funds pending investigation and may pursue criminal charges where appropriate.

9. Game Malfunctions and Errors

Software and hardware issues can occur. In our experience, the operator investigates all reported malfunctions thoroughly and acts to ensure fairness.

1. If you notice a malfunction or unexpected behavior, stop play immediately and contact support. Exploiting such issues intentionally will lead to sanctions.
2. If gameplay or funds are affected by a malfunction, The Pokies 114 will investigate with platform providers. Restitution or reversal of transactions is at the operator's discretion based on the investigation outcome.
3. We observed that investigation timelines can vary depending on partners and complexity. Be prepared to provide screenshots, timestamps and other evidence when requested.

10. Withdrawals, Verification and Processing

Withdrawals are a critical part of the player experience. During our testing, withdrawal requests were processed diligently, but speed depends on verification, payment method, and banking partners.

1. Processing: We aim to process withdrawal requests quickly. However, some requests may take longer due to identity checks, bank procedures or anti-money laundering controls.
2. Verification: Prior to releasing funds, we may ask for proof of identity, proof of address and proof of payment method. Delays occur if documentation is incomplete.
3. Wagering before withdrawal: Some payment methods require playthrough of deposited funds before a withdrawal can be made. For example, PayID deposits may require 1x playthrough and credit card deposits may require 3x playthrough. Check the payments section for exact requirements.
4. Fees: The Pokies 114 does not apply withdrawal fees in most cases. Your bank or payment provider may charge fees or apply conversion rates for cross-currency transactions.
5. Returned payments: If your financial institution rejects a withdrawal and the funds return to us, we will contact you to arrange an alternative payment method.

11. Privacy and Data Use

We tested the site’s privacy interactions and confirm that personal data is used for account management, verification, fraud prevention and regulatory compliance. The Pokies 114 will not share your personal data with unrelated third parties except as required by law or under agreed third-party processing arrangements strictly necessary to provide the service.

12. Breaches, Suspension and Termination

Breaches of these rules can lead to account suspension, withholding of funds and permanent bans. In our tests, the operator enforced rules consistently when evidence of breaches was discovered.

1. Grounds for action include fraud, collusion, the use of unauthorized software, false identity, and breach of bonus or wagering conditions.
2. When a breach is suspected, The Pokies 114 may suspend account activity and hold funds while an investigation is carried out. This is standard industry practice to preserve integrity.
3. If the investigation confirms misconduct, the operator may withhold funds, cancel winnings and terminate the account. Criminal referral is possible in cases of serious fraud.
4. We found that players were given opportunities to supply evidence and resolve issues in many cases, but cooperation is essential to speed resolution.

13. Disputes and Complaints

If you have a dispute, contact customer support first with full details and any supporting evidence. In our experience, many issues are resolved at first contact. If unresolved, escalate the complaint using the platform’s formal complaint process and retain copies of all communications and documents.

14. Responsible Use and Safety Tips (from our testing)

• Set deposit and loss limits to manage your play and protect your bankroll.
• Enable session reminders to avoid extended play periods without breaks.
• Use self-exclusion if you believe you need a break; request it via support to ensure an enforced cooling-off period.
• Keep your account credentials secure. Never share login details or verification documents with unverified contacts.
• Monitor transaction history regularly to detect any unauthorised activity promptly.

15. Changes to Terms

The Pokies 114 reserves the right to update or change these rules at any time. We recommend checking this Rules page regularly. When changes are significant, we will endeavour to notify registered players through account messages or email, but it remains your responsibility to stay informed.

16. Practical Examples and Scenarios

To make rules clearer, here are practical examples observed during our testing.

1. Example — Identity check: A player attempts to withdraw AUD 2,000. We were requested to submit photo ID and a recent bank statement. Withdrawal processing paused until documents matched the account details. Once verified, the funds were released.
2. Example — Bonus misuse: A player opened two accounts and used a welcome bonus twice. Both accounts were suspended, bonuses voided and winnings cancelled after an investigation confirmed duplicate accounts.
3. Example — Game malfunction: During a slot session a game crashed mid-spin showing a pending balance. We reported the issue, the operator investigated with the game provider and funds were corrected or spins were settled fairly based on logs.

17. Contact and Support

If you require help with account verification, deposit or withdrawal queries, or to report suspicious activity, contact The Pokies 114 support. In our tests, support was able to provide clear instructions for document submission and timelines for investigations.

18. Final Notes

These rules are designed to protect players and the integrity of The Pokies 114 platform. We created this page from firsthand testing and aim to present the operator's policies in plain language so you can make informed choices. Keep copies of your agreements, understand the wagering and verification requirements tied to your payment method and promotions, and play responsibly.

If you have read everything and agree to these terms, you are welcome to register and enjoy the games offered by The Pokies 114. If any part of these rules is unclear, contact support before creating an account.

We will update this page if any material changes to the rules or processes occur. Last reviewed: 2025.